Terms and Conditions

Ordering



Whilst all efforts are made to ensure accuracy of description, colours, specifications and pricing there may be occasions where errors arise. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

 All prices are shown inclusive of VAT for UK and EU countries, channel island customers and tax exempt customers, when registered and logged in, with be shown prices excluding VAT.

If you are outwith the UK and residing in an EU country and have a valid VAT registration number then you can apply for a zero rated account with Baby Prop Shop. Once approved all purchases will be shown zero rated.

Returns


You are welcome to return any un-used items within 14 days of receiving your order. You must contact us before sending any item back and enclosed a note with your order number and name. Any product returned without original packaging may not be refunded and if an item appears to have been used Baby Prop Shop wll not refund or exchange the product. For reasons of hygiene and safety fabric products such as wraps, faux furs, blankets and fabric backdrops will not be accepted as returns if the item has been removed from its original packaging.

As backdrops are printed to order Baby Prop Shop will only accept returns if the backdrop or floordrop is damaged or has a defect. It is the customers responsibility to ensure they know what material they are purchasing prior to placing an order. Baby Prop Shop will not accept returns based on the wrong design or material selected or products not as expected. Any faults must be reported within 14 days of reciept.

Exchange and Refunds


If when you receive your product(s), you are not completely satisfied you may return the items to us, within 14 days or receiving your order for exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. For reasons of hygiene and safety all fabric items must be sealed and in original packaging. 

If our labels are removed from the product the warranty becomes void.



We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery.

Baby Prop Shop will not be held responsible for items lost or damaged in transit.

 All shipping back to Baby Prop Shop is paid for by the customer. We are unable to refund postal fees.

 Goods found to be tampered with by the customer will not be replaced but returned at the customers expense. 

If you are returning items for exchange please be aware that a second shipping charge may apply. 



Non-Returnable 



For reasons of hygiene and public health, refunds/exchanges are not available for used props.

Refunds

Refunds will only be issued to the account or card used to make initial purchase. Store credit vouchers will be valid for 6 months after issue.

Incorrect/Damaged Goods



We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Baby Prop Shop immediately, this will be given special priority and you can expect to receive the correct item within 72 hours if in stock. Any incorrect items received all delivery charges will be refunded back onto you credit/debit card.


Delivery service



We try to make the delivery process as simple as possible and are able to send your order either you home or to your place of work.

 Delivery times are calculated in working days Monday to Friday. If you order after 12 noon the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days. We aim to deliver within 5 working days but sometimes due to high order volume certain in sales periods please allow 7 days before contacting us. We will attempt to email you if we become aware of an unexpected delay. 



Orders may require a signature if you are not present a card will be left to advise you to pick up your goods from the local sorting office.

 Each item will be attempted to be delivered twice. Failed deliveries after this may be sent back to Baby Prop prop and re-delivery charges will apply. Our couriers do not, unless instructed, leave parcels with neighbours.

If you have not received your order within the time frame specified at checkout then please contact Baby Prop Shop. Baby Prop Shop will not be held responsible for deliveries left at third parties on your instruction or at courier depots after 7 days. If returned to Baby Prop Shop after 7 days charges will apply.

Privacy Notice



This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.



We do not store credit card details nor do we share customer details with any 3rd parties, apart from providing information to expedite orders.

Security



We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Baby Prop Shop uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers. 

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you. 

We will use the information you provide only for the following purposes.

 * To send you newsletters and details of offers and promotions in which we believe you will be interested. 
 * To improve the content design and layout of the website. * To understand the interest and buying behavior of our registered users 
* To perform other such general marketing and promotional focused on our products and activities.

Conditions Of Use



Baby Prop Shop and its affiliates provide their services to you subject to the following conditions. If you visit our shop at babypropshop.co.uk you accept these conditions. Please read them carefully, Baby Prop Shop controls and operates this site from its office within the UK. The laws of Scotland govern claims relating to including the use of, this site and materials contained. 

If you choose to access from another country you do so on your own initiave and are responsible for compliance with applicable local lands.

All products must be used in a safe and correct manner. Baby Prop Shop accepts no responsibility for incorrect or un-safe use of our products and is the responsibility of the customer to ensure each product is safe for th epurpose in which it is being used. It is the customers sole responsibility to use our products safely and in such away that no harm will come to the subject. Please ensure that all floors and floordrops are fastened to the floor and will not cause a tripping or slipping hazard. Baby Prop Shop is not liable for any damage or injury caused by incorrect use of our products including but not excluding the use of our backdrops, floors and floordrops.

Copyrights

All content includes on the site such as text, graphics, logos, button, icons, images, audio clips, digital media and software are all owned by Baby Prop Shop and are protected by international copyright laws.

License and Site Access



Baby Prop Shop grants you a limited license to access and make personal use of this site. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Baby Prop Shop.



Product Descriptions



Baby Prop Shop and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.

 From time to time there may be information on Baby Prop Shop that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

 We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice, (Including after you have submitted your order), we apologies for any inconvenience this may cause you.

Prices



Prices and availability of items are subject to change without notice.  Baby Prop Shop is VAT registered 189 4661 54 and all prices within the UK and EU have VAT applied, EU VAT registered businesses can apply for a zero rated EU account. Orders to the Channel Isles and non-Eu countries are zero rated vat. 

Please review our other policies posted on this site. These policies also govern your visit to Baby Prop Shop.

Loyalty Reward Scheme



The Loyalty Reward Scheme and subsequent points are only available to registered users. All points awarded are based on the ex-VAT value and do not include the cost of shipping. Points are not redeemable for anything else except discount off orders placed via the website.

Printed Backdrop Hire

All backdrops must be used and stored carefully. Any damage or defects should be reported on delivery prior to use. The booking fee will not be refunded if any damage or defects are found on the backdrop when returned without prior reporting.

The backdrop should be ready for collection by our courier on the agreed return date. The backdrop should be packaged securely prior to collcetion as it was delivered in the same shipping tube provided. If the courier can not collect on the agreed date due to the backdrop not being available additional courier charges will be payable.

The full hire fee including the booking fee is payable prior to hire start date. If the backdrop is returned in good condition on the agreed date the booking fee will be refunded within 72 hours of receiving the backdrop.

The hire agreement is final and can not be cancelled once the backdrop has been dispatched. It is the customers responsibility to ensure the correct design has been ordered prior to dispatch and no refunds will be issued if the incorrect design is ordered.

Use of Information and advice

Baby Prop Shop takes no responsibility for how information, advice and tips contained within Baby Prop Shop is used, it is your sole responsibility how information is used and your responsibility for the safety of your clients.

Baby Prop Shop is a Limited Company registered in Scotland - SC464265. Baby Prop Shop is registered at address 10 Overton Circle, Dyce, Aberdeen, AB217FQ.

Baby Prop Shop's operating address is Unit 1 Meikle Clinterty Farm, Kinellar, AB210TZ, T:01224798716.

Copyright © 2017 babypropshop.co.uk