FAQ

We have optimised the website to make your shopping experience as easy and enjoyable as possible. If you have any difficulty browsing our shop or need assistance please look through the FAQ below and if you still aren't satisfied please get in touch and we will do our best to help.

Floors, Backdrops and Floordrops

What are your backdrops made off?

We currently offer hree different materails; Polyfabric, Premium Vinyl and Polypaper. Vinyl is suitable for floors as it is hard wearing and wipe clean, Polfabric with its non-glare finish is perfect for backdrops and floors. Polypaper is great for backdrops but requires a little more care as it will mark easy.

When I photograph the backdrop it doesnt look like the design on your website.

All backdrops and floordrops are printed in daylight and match the design as close as possible, if using studio lighting it can sometimes cool the colour down in camera.

All backdrops and floordrops are printed from the exact image you see on the website but due to the differences in size and materials used ther are sometimes differences in appeared sharpness and other features associated with the deisgn, if in doubt please contact us before as we cannot accept returns due to these subtle variances.

How do I hang my backdrop?

We offer two different finishes to all our backdrop and floordrops. We can roll your backdrop on a 50mm cardcore so it comes off when unrolled and you would then simply clip to a backdrop stand or pin to a wall or we can adhere it to a core like a paper roll which is compatible with the Expan Background hanging system or background stand.

What is a floordrop?

A floordrop is a backdrop that extends into a floor with 50% backdrop and 50% floor. Floordrops are available on polyfabric only.

How do I clean my backdrop?

We recommend using a cloth or sponge with warm water. Please do not use an abrasive cloth or scrub the backdrops as the design will fade over time and please do not use bleach! If using your backdrop for a cake smash then please find clean quickly afterwards to prevent the dyes in the cake staining the backdrop. 

Our backdrops are hardwearing but they will mark if scuffed so please take care when using them.

Can I use the Polyfabric Floordrops for Cake Smashes?

We do not guarantee they wont mark but many photographers do you use our floordrops for cake smashes as the material is wipe clean. However you need to ensure you clean the mess up quickly as some cake dyes will mark and stain the material.

Can I return my backdrop?

As backdrops are printed to order we only accept returns if the backdrop or floordrop is damaged or has a defect. Please ensure you know what material you want and if you have any queries please get in touch before you purchase as we will not accept returns based on the wrong material selected or products not as expected due to slight colour differences.

Ordering and Returning

When I check out it goes to Paypal, I don't want to use paypal can I pay with my credit card?

We use Paypal and Worldpay as our Card Processing partners, you do not need a Paypal account and just link any payment provider you can use a credit crad without having a Paypal account. Both Paypal is secure and reliable and we very rarely have any issues with payments. You can also pay offline by giving us a call or bank transfering your payment.

I am new to photography can you help me get started.

We would love to help you get started. We have tutorials and are happy to answer any questions relating to our products.

Shipping

How much is your shipping to....?

Our shipping in the UK over £100 is free. Our Shipping outside of the UK is based on a flat charge and then additional charges based on the weight and size of a product. When you add items to your basket and proceed to checkout the shipping will be calculated based on your location country. We try our hardest to keep our shipping prices affordable but larger items will cost more to ship.

If selecting our express shipping for orders with backdrops or floordrops we will prioritise your order and shipping although it may take a little longer than the standard 1-2 days as they are printed to order and take a little more time than standard products.

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