FAQ

We have optimised the website to make your shopping experience as easy and enjoyable as possible. If you have any difficulty browsing our shop or need assistance please look through the FAQ below and if you still aren't satisfied please get in touch and we will do our best to help.

Floors, Backdrops and Floordrops

What are your backdrops made off?

We currently offer Two different materails; Premium Vinyl and Polyfabric. Each has a different characteristic and each has been chosen to reduce glare and have a matte finish.

Vinyl is a hard wearing material mainly used for floors although Vinyl can be used for newborn backdrops, it has a semi-matte finish, care needs to be taken with your lighting if using studio flash to avoid areas of glare, might not be the best material for natural light photography.

PolyFabric - PolyFabric is a wonderful new material that has the look and feel of a fabric with the properties of plastic. Polyfabric is a medium/heavyweight material and is unique in that it wipes clean very easily yet has very little glare making it perfect as a floor or backdrop.

My Vinyl backdrop has a glare from the lights can I return the backdrops?

Vinyl is inherently harder to use as it does glare if the lights are not used correctly, this is more so for darker backdrop designs. When choosing Vinyl as your backdrop material you need to understand this before ordering. We can help you with how to position your lights effectively but it is your responsibility to choose the correct backdrop material as we will not accept returns for this reason.

How do I hang my backdrop?

We offer two different finishes to all our backdrop and floordrops. We can roll your backdrop on a 50mm cardcore so it comes off when unrolled and you would then simply clip to a backdrop stand or pin to a wall or we can adhere it to a core like a paper roll which is compatible with the Expan Background hanging system or background stand.

ProStudio Backdrops and floor drops come attached to the card core using extra strong cores, with the larger backdrops there can be some slight bowing over time but generally they are good for all backdrop hanging systems and stands.

What is a floordrop?

A floordrop is a backdrop that extends into a floor. We have three different sizes of floor drops. Typically the design is the backdrop but some of the wooden floor designs can be a floor or a backdrop.

How do I clean my backdrop?

We recommend using a cloth or sponge with warm water. Please do not use an abrasive cloth or scrub the backdrops as the design will fade over time and please do not use bleach! If using your backdrop for a cake smash then please find clean quickly afterwards to prevent the dyes in the cake staining the backdrop. 

Our backdrops are hardwearing but they will mark if scuffed so please take care when using them.

Can I return my backdrop?

As backdrops are printed to order we only accept returns if the backdrop or floordrop is damaged or has a defect. Please ensure you know what material you want and if you have any queries please get in touch before you purchase as we will not accept returns based on the wrong material selected or products not as expected.

Ordering and Returning

When I check out it goes to Paypal, I don't want to use paypal can I pay with my credit card?

We use Paypal and Worldpay as our Card Processing partners, you do not need a Paypal account and just link any payment provider you can use a credit crad without having a Paypal account. Both Paypal is secure and reliable and we very rarely have any issues with payments. You can also pay offline by giving us a call or bank transfering your payment.

I am new to photography can you help me get started.

We would love to help you get started. We have tutorials and are happy to answer any questions relating to our products.

Shipping

How much is your shipping to....?

Our shipping in the UK over £100 is free. Our Shipping outside of the UK is based on a flat charge and then additional charges based on the weight and size of a product. When you add items to your basket and proceed to checkout the shipping will be calculated based on your location country. We try our hardest to keep our shipping prices affordable but larger items will cost more to ship.

If selecting our express shipping for orders with backdrops or floordrops we will prioritise your order and shipping although it may take a little longer than the standard 1-2 days as they are printed to order and take a little more time than standard products.

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